Frequently Asked Questions
Everything you need to know about your gear and your order.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for apparel and gear?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that certain ultralight gear items may be subject to a restocking fee if they show signs of field use.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of the items.
How should I care for my technical fabrics?
To maintain the integrity of waterproof coatings and technical fibers, we recommend machine washing on a cold, gentle cycle with technical-specific detergent and hanging to air dry.
Are your products covered by a warranty?
Many of our independent brands offer limited lifetime warranties against manufacturing defects. If you experience an issue with your gear, please contact our support team to facilitate a claim.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.